Eudonet Customer Support and Maintenance Services

Benefit from local and professionnal client support

WHAT IS EUDONET SUPPORT?

Eudonet subscriptions include an unlimited support service for administrators, available Monday through Friday between 9am and 6pm. This support covers both the functional aspect of the application, such as feature recalls, as well as bug-fix requests that require a Eudonet technical consultant’s support.

QUALITY SUPPORT FOR A LASTING PARTNERSHIP

A local and responsive support team

The relationship we have with our clients is developed day after day. That’s why we are committed to offering our clients a local support service. Our technical support team responds to our clients’ requests in French and English from our Montreal offices. Our customers can freely contact us by email or phone and enjoy responsive and professional service.

Personalized support

Following a project implementation, it is important to maintain continuous user support while taking into account their specificities. That’s why we guarantee a personalized service to each of our customers thanks to an internal support team. By taking remote control of their workstations, our team quickly provides support to the administrator, while increasing his skills and helping him gain autonomy.

Maintenance and updates

Eudonet subscriptions also include application maintenance and minor monthly updates. Using the SaaS mode, these services do not require any actions on the part of our clients.